FAQ

Thanks for stopping by! Here is a quick overview of how we take YOUR breastmilk and turn it into timeless jewelry here at Wild Flowers & Milk™ 

If you don't find the answer you are looking for on this page please email us directly - info@wildflowersandmilk.com

Our customer service is open Tuesday-Friday each week!

How it works STEP 1:
The first step would be to visit our Design Guide, Gallery, and Instagram to see all our options and creative styles. Once you get a feel for what you want, it's time to customize your piece! On each product page, you can customize your piece with inclusion options. Go classic with just milk or get wild with it and add flakes, flowers, and shimmer!

*If you have a specific idea for the design of your piece, PLEASE add this to the custom request box. If you want to leave it up to us, leave it blank. Every piece is 100% one of a kind. If you saw something you'd like us to recreate, please send screen captures to us via email in response back to your order confirmation.

Please TRIPPLE check your order confirmation making sure that everything is correct, including but not limited to size, metal color, selected flowers, design requests, etc. Once we receive your milk, we are not able to make changes to your order.

How it works STEP 2 *Mailing Milk* 

Once you've placed your order within 24-28 business hours, we will email you detailed instructions on mailing your milk to us. If you are in the USA, you are provided a pre-paid mailing label. If you are international, you will be responsible for getting your milk to us. But the process is the same for both domestic and international. 


Notes: Milk does NOT need to be shipped cold. Fresh, previously frozen, and even expired milk works great! Please only send what we need as this prevents leaks during transit. If you have a frozen bag with more than 0.5 oz, you'll need to thaw and remove 0.5 oz into a new breastmilk bag.


Secure half an OZ of milk inside a sterile breastmilk bag. 

Label Bag with order # + first and last name

Place breastmilk bag inside of a ziplock baggie (freezer ones are best for preventing leaks). 

Label ziplock with order # + first and last timeSecure in a bubble mailer 

Attaching mailing label and send off! (If you are using a pre-paid domestic label, these are shipped via USPS) 

*INTERNATIONAL orders, please label the outside of your bubble mailer with your order number.*

How it works STEP 3 Milk Arrives
We do our 'milk intake' two times per week on Tuesdays & Fridays (excluding holidays). We will email you, letting you know your milk has arrived. For example, if your milk comes on a Saturday, you will be emailed Tuesday.

Turn around time:

Our current turnaround time is 8-12 weeks. Please keep in mind we are a small team and put family first. We limit our orders per month so we can provide the best possible service to our customers.

It takes about 5-6 days to fully finish a piece. Day one is heating and preserving the milk into a paste! This has to dry for a full 24 hours before we can grind it into a fine powder.

Once we have a powder from the milk we then can start to create with our resin meduim. We mix and pour into the desired mold for you piece. This then has to cure for another 1-2 days depending on the size of the piece.

Once the stone is dry we can remove carefully from the mold, clean up the edges, and drill a hole if needed.

If your stone is being set inside a setting (ring/pendant) we have to mix the special glue up and carefully place the stone inside the setting. This then cures for an additional 1-2 days!

Once it's ready it goes through a quality check and inspection before shipment. It's gift wrapped up with love and sent on its way! *YOU WILL GET A TRACKING NUMBER WHEN YOUR ORDER SHIPS*

Flowers, Hair, Ashes, Placenta: 

We welcome you to send in your own special inclusions! Please drop a note in the custom request box letting us know you want to include something else so we can get you the proper packaging instructions

Flowers:  When sending flowers, they MUST be 10000000% dried before sending. Please secure safely inside their zip lock labeled with your order # + first and last name. 


Hair: We only need a small lock; please tie it together with a piece of string and add it into its own zip lock labeled with your order # + first and last name. 


Ashes: We will handle your loved one's ashes with love and care. You will want to send about 1/2 a teaspoon. Please secure inside a zip lock bag and label with your order # + first and last name. Any unused ashes will be returned to you with your order unless you'd like us to keep them on file for future pieces. 

Yes. If you have milk from different breastfeeding journeys that you'd like mixed in one piece, you can measure half and half to get the half oz OR if you'd like two pieces made separately, please make sure to let us know so that we can let you know how to package everything, so it's labeled clearly on our end.

Our standard: 

We have a very SECURE labeling system as well as strict creation procedures in place. Your milk NEVER leaves your order form, and everything is triple labeled, so you can rest assured that you will be getting a piece back that has YOUR milk.

Integrity is a huge part of our company. We have a dedicated workshop space for processing and creating. We do a lot of behind the scenes on how Instagram page if you are interested in seeing more about our process. We try to be as transparent as possible! 

We use high-quality jewelry HANDCRAFTED pieces. Each piece is 100% one of a kind and will have some character. We use Sterling silver 925 & 14k gold filled & resin that protects against yellowing when cared for properly. 


Follow these tips to ensure your piece lasts a lifetime! ***Please note that not following these care tips may result in damage to your piece. 


Remove your jewelry before sleeping, showers, swimming, washing up, laying out in the sun, etc.


Store your jewelry out of direct sunlight. 


Avoid exposing your jewelry to chemicals and cleaning products. This includes perfume, hair spray, cleaning solutions, nail polish remover, antibacterial hand sanitizer, etc.


Use a soft polishing cloth to clean your piece.


Great question! There is almost always extra milk preserve leftover that can be used on future pieces! We will keep this on file for you. If you ever want to order from us again, we will have it in your client file. As long as Wild Flowers & Milk is around, we will have your milk on file!

We always suggest to FIRST go to a local jeweler and get it done there, but if that isn't possible Zales has some great DIY hacks!

Have no fear! If you don't see your ring size listed under a piece that you want, please write us at info@wildflowersandmilk.com AND after we've confirmed by email, please write your ring size in the custom request box to place your order!

If you have not sent your milk yet and wish to cancel your order you have 10 days to do so. There will be a $50 convince fee applied.

After the 10 business days you can request a store credit for to be applied towards future orders.

We can accommodate ring size changes up until we get your milk however; there is a $50 convince fee to do so. After we get your milk NO changes can be made to your order.