FAQ
Thanks for stopping by! Here is a quick overview of how we take YOUR breastmilk and turn it into timeless jewelry here at Wild Flowers & Milk™
If you don't find the answer you are looking for on this page please email us directly - info@wildflowersandmilk.com
Our customer service is open Tuesday-Friday each week! During Jewelry Drops & Holidays this may differ.
Wild Flowers & Milk operates on a Jewelry Drop System - We only accept orders during drops. You can join the waitlist here.
We offer Jewelry Drops several times throughout the year and our WAITLIST always gets first dibs on the creation slots.
BUT WHY...?
- Because I’m ONE person and I want to be able to POUR my heart into your piece.
- So I can take the TIME to connect with you and your story.
- For my family balance so I could show up as the best mom, wife, and friend.
- So my customers would be more mindful about designing and ordering their pieces.
- I created the jewelry drop system to BE better!
At the end of the day, I never want my creating pieces to feel overwhelming. I want to be able to allow myself the time to REALLY connect. Tap into the PASSION I have when I’m creating. I want to make sure that I’m doing this for the right reason, and that I am mindful and centered before I start working on ANY piece. The Jewelry drop system provides ALL this for me AND YOU.
It was something I trialed in 2023 because there was a lot of transition happening… but after seeing all the breakthroughs and balance I now have in place they are here to stay.
XO
Sadiee
How it works STEP 1:
The first step would be to visit our Design Guide to learn about inclusions.
Then hit our Gallery, and Instagram to see some more creative styles.
Once it's time to customize your piece you'll find on each product page, you can customize inclusion options and let us know your custom design requests. Please declare any additional inclusions in the design request box.
*If you have a specific idea for the design of your piece please be specific in the custom request box.
Once you place your order please reply back to your order confirmation email with screen shots of your inspiration.
Please ensure your order is correct and accurate before placing this includes but is not limited to inclusions, style selection, and sizing. We cannot always accommodate changes and some changes will ensure a fee.
Every piece is 100% one of a kind. We will honor custom requests to the best of our creative abilities. Each piece is hand crafted and art is not an exact science.
How it works STEP 2 *Mailing Milk*
Once you've placed your order within 72 business hours, we will email you detailed instructions on mailing your milk to us. You will be responsible for postage to get your milk to us. The process for packing the milk very easy!
It is highly recommended that you mail your milk within TWO WEEKS of ordering. If you are not ready to mail your milk, it is best to wait to place your order.
If you are mailing other items like hair, placenta, or flowers with your milk, each item needs its own ziplock bag and to be labeled. Hair NEEDS to be tied into a lock with a piece of string. PLEASE let us know you are sending these so we can document on your file & prep for out intake properly.
Notes: Milk does NOT need to be shipped cold. Fresh, previously frozen, and even expired milk works great! Please only send what we need as this prevents leaks during transit. If you have a frozen bag with more than 0.5 oz, you'll need to thaw and remove 0.5 oz into a new breastmilk bag.
-Secure half an OZ of milk inside a sterile breastmilk bag.
-Label Bag with order # + first and last name
-Place breastmilk bag inside of a ziplock baggie (freezer ones are best for preventing leaks).
-Label ziplock with order # + first and last timeSecure in a bubble mailer
-Attach mailing label and send off! (If you are using a pre-paid domestic label, these are shipped via USPS)
Please label the outside of your bubble mailer with your order number.*
*Milk/inclusions Arrive to us*
We do our 'milk intake' two times per week for 3 weeks following drops after that we do milk intake 1 time per week (excluding holidays).
We will email you, letting you know your milk has arrived. The turnaround time on your order will start the day you get said email.
Please note that once you have received this email NO CHANGES can be made to your existing order.
Turn around time:
Due to the custom nature of this process we do not gaurentee ship by or delievery dates.
Average turn around time is about 20 weeks-25 weeks. Sometimes this is shorter and sometimes this is longer. The turn around time starts once your milk has been taken into our system.
Please keep in mind we are a small team and put family first. We limit our orders per month so we can provide the best possible service to our customers.
This can change depending on order volume and other uncontrollable factors, that is why it is always best to mail your milk within two weeks of ordering!
It takes about 5-6 days to fully finish a piece. Day one is heating and preserving the milk into a paste! This has to dry for a full 24 hours before we can grind it into a fine powder.
Once we have a powder from the milk we then can start to create with our resin medium. We create your one of a kind breastmilk stone!
Once it's ready, it goes through a quality check and inspection before moving into our shipment queue.
It's gift wrapped up with love and sent on its way! *YOU WILL GET A TRACKING NUMBER WHEN YOUR ORDER SHIPS*
We welcome you to send in your own special inclusions! Please drop a note in the custom request box letting us know you want to include something else so we can get you the proper packaging instructions. Wild Flowers & Milk will not be held liable for improper packaging of inclusions.
Flowers: When sending flowers, they MUST be 10000000% dried before sending. Please secure safely inside their own zip lock labeled with your order # + first and last name.
Hair: We only need a small lock; please tie it together with a piece of string and add it into its own zip lock labeled with your order # + first and last name.
Ashes: We will handle your loved one's ashes with love and care. You will want to send about 1/2 a teaspoon. Please secure inside a zip lock bag and label with your order # + first and last name. Any unused ashes will be returned to you with your order unless you'd like us to keep them on file for future pieces.
Placenta:
Placenta must be dehydrated, we only need about 1/2 a capsule. Please secure inside it's own ziplock bag and label with your order # + first and last name.
Yes. If you have milk from different breastfeeding journeys that you'd like mixed in one piece, you can measure half and half to get the half oz OR if you'd like two pieces made separately, please make sure to let us know so that we can let you know how to package everything, so it's labeled clearly on our end.
At this time we do not charge extra for this.
Our standard:
We have a very SECURE labeling system, as well as, strict creation procedures in place. Your milk NEVER leaves your order form, and everything is triple labeled, so you can rest assured that you will be getting a piece back that has YOUR milk.
Integrity is a huge part of our company. We have a dedicated workshop space for processing and creating. We do a lot of behind the scenes on our Instagram page if you are interested in seeing more about our process. We try to be as transparent as possible!
Great question! There is almost always extra milk preserve leftover that can be used on future pieces! We will keep this on file for you. If you ever want to order from us again, we will have it in your client file. As long as Wild Flowers & Milk is around, we will have your milk on file!
We use high-quality jewelry HANDCRAFTED pieces. Each piece is 100% one of a kind and will have some character. We use Sterling silver 925 & 14k gold filled & resin that protects against yellowing when cared for properly.
Follow these tips to ensure your piece lasts a lifetime! ***Please note that not following these care tips may result in damage to your piece.
-Remove your jewelry before sleeping, showers, swimming, washing up, laying out in the sun, etc.
-Store your jewelry out of direct sunlight.
We highly recommend going to see a professional jeweler for this. Due to the nature of the breastmilk stone our rings CANNOT be resized.
There is a lot of room for error with the DIY methods of at home measuring.
If you are unsure of your ring size PLEASE see a professional to get sized and you'll want to do this prior to placing an order.
If you need to update your ring size with us you can do so prior to your milk arriving to our workshop, there will be a $50 fee to do so.
Once your milk arrives to our workshop we can no longer accept ANY CHANGES to your order.
If you have not sent your milk yet and wish to cancel your order you have 24 hours to do so. There will be a $50 convince fee applied.
After the 24 hours you can request a store credit for to be applied towards future orders.
All Breastmilk Jewelry pieces are backed by a 1-year warranty, ensuring your peace of mind! Should you encounter any issues with your jewelry, just send us a detailed message along with a photo to info@wildflowersandmilk.com.
We accept orders world wide! You are responsible for shipping your milk/inclusions to our workshop in FL after your purchase.
USA: sticker only orders $6 shipping, for all other orders $10
International: All shipping $20
All international orders are subject to customs fees and or import taxes paid by purchaser. Wild Flowers & Milk is not responsible for these fees. Please take this into account when ordering.
If you need to update your shipping address, you must email us directly with the new address and confirm its update.
We will reply letting you know it's been updated- Until you get this reply your address is not considered to be updated.
We are NOT able to reach out prior to shipping. If you do not provide us an update your order will be shipped to the address on file.